Shipping Problems Update
almost 4 years ago
– Wed, May 25, 2022 at 12:19:25 AM
Hey everyone, quick update on the reshipping to people who had packages go missing...
Turns out quite a few of them ended up lost, especially international. So what I thought was going to be a handful, is actually around 80-90. Needless to say, it's going to take us a little longer to work through them all, and we're triple checking details cause fuuuuuuuuuck shipping international isn't cheap even when it's a little thing. At this point we're getting into the territory of just breaking even on the project.
I'm fine with it (though I'd really rather not actually lose money...) since this is a goofy project I just did for fun and not to make money. BUT I'm probably never going to fulfill anything in house again cause this is so stressful! I hate that I'm sitting here with boxes of the game and the problem is just actually getting them into your hands. Making games is a lot of fun, international shipping logistics is very much not.
Thanks for your continued understanding and support!
Matt
PS: sorry to all of you who already got yours getting hit with these updates that aren't relevant to you!
Shipping Problems?
almost 4 years ago
– Tue, May 17, 2022 at 08:20:27 AM
Hi everyone, first up, apologies for not paying attention to the comments section on here. As some of you may have noticed, we've had multiple crowdfunding campaigns going off the last few months, and as such, I've generically been logged into the collaborator account the studio uses for that stuff so Shitty Werewolf doesn't just show up when I'm on KS. (I also don't personally run any of them and specifically don't read the comments on them unless I'm summoned to answer a creative question, so my whole presence on KS at all is just quick looks.)
Secondly, we sent out all of the regular games months ago at this point. So I had (wrongly) assumed that people would email with issues. I've gotten a fairly steady stream of them and have been sending out replacements, but honestly I just wasn't thinking about checking the comments on here. We used BackerKit postage for the first time with this, and while there were some great aspects, it seemed to have janked up a lot of the tracking and some people didn't get them at all while others ended up with non-working ones.
International shipping is still indeed a mess, so we're getting more lost than usual which sucks if you're outside the US, but all we can do is respond when we hear about a missing package. It extra sucks that I've only gotten like five returned packages and everything else just seems lost.
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IF YOU ARE STILL MISSING YOUR GAME PLEASE EMAIL ME - [email protected]
I don't personally do all the shipping so sometimes things take a little longer than I'd like (I also got covid at PAX East which hasn't helped anything this last month), but if you email it will get taken care of. Especially if you send me your backer info and confirm your address in that email, it goes into the shipping queue and gets sent out.
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Custom sketches and cards have been (and will continue to be) going out separately. As I've said, it's been slower going with it, but it's happening. I learned a hard lesson that I'm never doing more than a couple of custom things on a project.
--
So again, if you need help, please please please email so we're sure to see it and can deal with it.
Also, if you'll be at Origins in a couple weeks I'd be more than happy to just hand you yours if you prefer.
As always, thank you so much for the support!
Matt
Shipping Update!
about 4 years ago
– Mon, Feb 07, 2022 at 12:54:59 AM
I realized it's been a minute since I sent out an update so just a quick note that packages have been going out and a lot of you already have your copy in hand. If you don't, you should soon. We had some internal delays, and a hiccup with the USPS that set us back a bit, but other than time, things are trucking along well.
We're using the BackerKit postage platform for the first time and overall it's been pretty chill, but it seems to be doing a bad job of updating tracking info and sending emails to backers. Some of you knew a package was on the way, others just had it show up. So, you may not have a tracking number before you get your package. We're trying to figure out where this disconnect is so we can get things working as intended, but so far we're still kinda stumped.
International backers: I've personally experienced some massive delays on getting stuff to and from places around the world. It sucks. But sadly I expect packages to sometimes get there in a reasonable timeframe, and others to take a while.
You all rule, thanks!
Custom Sketch Special Update
about 4 years ago
– Sat, Feb 05, 2022 at 08:34:05 AM
This post is for backers only. Please visit Kickstarter.com and log in to read.
Quick Shipping Update
about 4 years ago
– Wed, Jan 12, 2022 at 07:16:45 PM
Thanks to covid everything got a bit delayed but we're back on track. We also ended up needing a slight repacking in order to get the postage right (I of course got a number of conflicting opinions from people in the post office...) Things should be starting to go out later this week as it's just a matter of printing labels and sticking them onto packages. Thanks!
